About Us

This web site is owned and operated by [FTI Supply Company] who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
FTI Supply Company
Adress:North Weald, Epping Essex CM16 6JX
Phone: 07984 162221

Email: sales@ftisupplies.co.uk

Making A Purchase

If you are interested in any product from FTI Supply Company then please call or email us from the contact page. Please note that our Toolbank Link requires you to purchase goods using its own shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that is required to be able to complete your order.

If you do not wish to pay online using your card then you may prefer to call us with your order and pay by Bacs bank transfer. Once your funds have been cleared we will then despatch your goods on to you.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

A standard charge of £6.50 plus vat for shipping your products to you will be charged.
Our courier company will deliver your goods within one - two days as long as the items are available and your payment has been cleared.

Delivery Schedule

We will normally send your order to you in <2-3> business days. except for the insulated range of tools which may take between 7-10 days due to the testing of insulation after being assembled.

You must inform us within 5 working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK, 20% VAT is added.

Reaching Us

If you need to reach us, please email us using the link on the store page.

Privacy Policy

[FTI Supply Company /Toolbank] do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund or replacement item if your purchase is damaged. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.